Paniki Dua Village is one of the sub-districts in
Mapanget District, Manado City which provides administrative services to its
residents, both residents who already live in this sub-district, who will move
to another sub-district or move to another city or province or who will move to
another sub-district or to this village. The aim of this research is to design
an online application for administrative documents to improve the quality of
administrative services to the people of Paniki Dua Village, Mapanget District,
Manado City. The research method used is a qualitative method which uses
interviews and document analysis as instruments to obtain information from
sub-districts about the community service process and documents provided by
sub-districts and which are needed by community members. The results achieved
are the availability of an online application design for administrative
documents to improve the quality of service to the people of Paniki Dua
Village, Mapanget District, Manado City.
